Helpdesk Ticket Timer Widget Odoo App helps users to configure or select more than one start ticket timer stage and stop ticket timer stage. Users cannot use the same stage in both start and stop ticket timers. When user move task into start ticket timer stage, timer will be start to count duration and when move task into stop ticket timer stage, timer will be stop to count duration. Users can easily reset the ticket timer, so it will start counting with zero. Users can also view start, stop and reset ticket timer log into the chatter.
Configuration for Timer Setup
Goto Helpdesk -> Configuration -> Settings in that you can select more than one start ticket timer stage but you cannot use same stages in stop ticket timer stage.
You can also select more than one stop ticket timer stage but you cannot use same stages in start ticket timer stage.
Create a New Ticket
You can see time duration is zero when created ticket is not in selected start ticket timer stage.
Task Move in Start Ticket Timer Stage
You can see task move in start ticket timer stage and that time timer is start to count duration also display time start log into chatter.
You can reset timer by clicking on 'RESET' button.
Reset Timer in Start Ticket Timer Stage
When you click on 'RESET' button timer is reset and again start with zero duration also display time reset log into chatter.
Task Move in Stop Ticket Timer Stage
You can see task move in stop ticket timer stage and that time timer is stop to count duration and also display time stop log into chatter.
You can reset timer by clicking on 'RESET' button.
Reset Timer in Stop Ticket Timer Stage
When you click on 'RESET' button, timer is reset with zero duration but timer is not start counting because task is in stop ticket timer stage also display time reset log into chatter.
