Track, prioritize, and solve customer tickets
Organize your tickets the way you want with the amazing kanban view.
Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.
Multi Channels, Out-of-the-box.
Get in touch with your customers where they are
Optimized for productivity
SLAs, Automation, Templates, and Canned Responses.
Create your SLA rules and let Odoo take action automatically.
Automate emails or actions at different stages of ticket resolution.
Define dynamic email templates to automate the most common responses.
Escalate tickets to your manager in just a click.
Invite experts into a live discussion.
Use canned responses in live chat for instant answers.
Sell support contracts
Sell, renew, and upsell easily.
Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.

Provide smarter self-service
Built-in customer knowledge base.
Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket.
Develop a community around your product with the forum.
Allow customers to
close their tickets
Grant autonomy. Improve productivity.
Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.

Reward loyal customers
Keep the clients coming. Improve their shopping experience with loyalty programs: points, rewards, and gift cards. Handling a refund? Use the eWallet to bump up retention while keeping the clients happy.

Cross-channel selling
Click and collect. No more chaos between your selling channels. Allow clients to order online and pick up at the store. Preparation displays allows you to prepare large orders in advance.

All the features
All devices welcome
Odoo works like a charm across tablets, laptops, desktops, and industrial machines. Sync it with barcode scanners and scales.
Offline payments
Payments made offline are automatically synchronized when you are reconnected.
Loyalty programs
Create cross-platform reward programs to keep your customers coming back.
Integrated payments
Use cash, checks, credit cards and add other payment methods in a flash.
Multiple cashiers
Manage several cashier accounts and secure them with badges or PIN codes.
Flexible invoicing
Print invoices on the fly, send them via email or a QR code.
Overview
Intuitive display
One clear interface for a seamless service on any device.
Connect your devices
Connect barcode scanners, payment terminals, and cash registers to simplify your workflow.
Quick search
Find your customers and products with the built-in search features.
Browser support
Odoo POS is a web-based application and can be deployed on any device and OS running Chrome, Firefox, or Safari (such as Microsoft Windows, Apple OSX, Linux, Android, and iOS).
PC and tablet-compatible
Operate Odoo POS on PCs and tablets as well as industrial touch-screen terminals.
Offline mode
Keep working while offline. Your POS session can be closed offline without any loss of data.
Payments
Payment methods
Cash, checks, and credit card payment methods are available. More payment methods can be added if needed.
Credit/Debit cards
External payment terminals handle all electronic payments.
Bill splitting
A single order can be paid as a split payment between multiple parties and with separate payment methods.
Currency rounding
Prices and payments can be rounded to the smallest denomination of the currency.
Offline payments
Orders made offline are automatically synchronized when you are reconnected.
Invoicing
Generate and print invoices for your business customers.
B2B
Register your customer's VAT number and apply it to invoices.
Accounting
Payments are directly integrated into Odoo Accounting to make bookkeeping simple and reliable.
Customer tips
Supports customer tipping as an added amount or by converting change to a tip.
Checkout
Prices & discounts
Set customer prices or offer percentage-based discounts on either a single product or the entire order.
Parallel orders
Put orders aside and process multiple orders at the same time.
Customized receipts
Advertise your current promotions, hours of operation, and upcoming events on your printed receipts.
Weighting at the counter
Calculate product weight during checkout with the electronic scale integration.
Multi-step checkout
Order your products at one point of sale and pay at another one.
Sell on the move
With iPad and Android tablet support, sell anywhere within your store.
Dynamic barcodes
Embed price, weight, and loyalty programs directly into your barcodes.
