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 Your support team deserves an upgrade


Odoo Helpdesk - the ticketing platform that supports your team, so they can support your customers. Say goodbye to complicated and embrace a new era of seamless, efficient, and customer-centric support with Odoo.


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Track, prioritize, and solve customer tickets


Organize your tickets the way you want with the amazing kanban view.
Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.


Multi Channels, Out-of-the-box.

Get in touch with your customers where they are

Email

New incoming emails create tickets automatically.

Website Form

Qualify your customers queries with a customizable website form.

Live Chat

Use the Live Chat plugin on your website to instantly engage visitors.


 



Optimized for productivity


SLAs, Automation, Templates, and Canned Responses.


  1. Create your SLA rules and let Odoo take action automatically.

  2. Automate emails or actions at different stages of ticket resolution.

  3. Define dynamic email templates to automate the most common responses.

  4. Escalate tickets to your manager in just a click.

  5. Invite experts into a live discussion.

  6. Use canned responses in live chat for instant answers.


Sell support contracts

Sell, renew, and upsell easily.

Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.



Provide smarter self-service


Built-in customer knowledge base.


Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket.

Develop a community around your product with the forum.




Allow customers to

close their tickets


Grant autonomy. Improve productivity.


Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.





Reward loyal customers


Keep the clients coming. Improve their shopping experience with loyalty programs: points, rewards, and gift cards. Handling a refund? Use the eWallet to bump up retention while keeping the clients happy.




Cross-channel selling


Click and collect. No more chaos between your selling channels. Allow clients to order online and pick up at the store. Preparation displays allows you to prepare large orders in advance.

All the features


All devices welcome

Odoo works like a charm across tablets, laptops, desktops, and industrial machines. Sync it with barcode scanners and scales.



Offline payments

Payments made offline are automatically synchronized when you are reconnected.




Loyalty programs

Create cross-platform reward programs to keep your customers coming back.



Integrated payments

Use cash, checks, credit cards and add other payment methods in a flash.




Multiple cashiers

Manage several cashier accounts and secure them with badges or PIN codes.


Flexible invoicing

Print invoices on the fly, send them via email or a QR code.


Overview


Intuitive display

One clear interface for a seamless service on any device.



Connect your devices

Connect barcode scanners, payment terminals, and cash registers to simplify your workflow.



Quick search

Find your customers and products with the built-in search features.



Browser support

Odoo POS is a web-based application and can be deployed on any device and OS running Chrome, Firefox, or Safari (such as Microsoft Windows, Apple OSX, Linux, Android, and iOS).



PC and tablet-compatible

Operate Odoo POS on PCs and tablets as well as industrial touch-screen terminals.



Offline mode

Keep working while offline. Your POS session can be closed offline without any loss of data.


 Payments


Payment methods

Cash, checks, and credit card payment methods are available. More payment methods can be added if needed.


Credit/Debit cards

External payment terminals handle all electronic payments.



Bill splitting

A single order can be paid as a split payment between multiple parties and with separate payment methods.



Currency rounding

Prices and payments can be rounded to the smallest denomination of the currency.


Offline payments

Orders made offline are automatically synchronized when you are reconnected.


Invoicing

Generate and print invoices for your business customers.



B2B

Register your customer's VAT number and apply it to invoices.


Accounting

Payments are directly integrated into Odoo Accounting to make bookkeeping simple and reliable.



Customer tips

Supports customer tipping as an added amount or by converting change to a tip.


 Checkout


Prices & discounts

Set customer prices or offer percentage-based discounts on either a single product or the entire order.


Parallel orders

Put orders aside and process multiple orders at the same time.


Customized receipts

Advertise your current promotions, hours of operation, and upcoming events on your printed receipts.



Weighting at the counter

Calculate product weight during checkout with the electronic scale integration.


Multi-step checkout

Order your products at one point of sale and pay at another one.


Sell on the move

With iPad and Android tablet support, sell anywhere within your store.



Dynamic barcodes

Embed price, weight, and loyalty programs directly into your barcodes.


Store management


Order history

View all past orders. Search them by customer, product, cashier, or date.



Daily sales

Keep track of daily sales and totals for every payment type.



Cashier accounts

Manage multiple cashier accounts and secure them with badges or pin codes.




Cash flows

Monitor cash register adjustments and easily verify cash content at the end of the day.



Stock & Inventory

Monitor your stock in real-time, manage your inventory across all locations, and review shipments with the Odoo stock integration.



Franchises

Pre-configure your franchise stores, overview their sales, and centrally manage their stock and accounting.




Self-service

From the kiosk or their smartphone, your customers can do everything themselves, from order to payment.



Preparation display

Know from your tablet which order must be prepared and when.


Customer loyalty


Frontend customer registration

Identify your customers by registering their email and contact address, allowing you to keep track of individual sales.


Identify customers

Look up your customers with the built-in search feature or identify them with a barcode printed on their loyalty card.


Customer discounts

Create and offer discounts to retain customers and increase your revenue. Discounts can be permanent, time-limited, or seasonal.



Loyalty cards

Reward your customers with loyalty points and exchange them for gifts or discounts. Points can be earned by product, order, or sale amount.




eWallet

Credit your eWallet via top-up or product refund. Bump up retention while keeping your clients happy.



Pricelists

Use pricelists to adjust product prices automatically (eat-in or takeaway). Set POS-specific prices, create temporary discounts, reward specific customers, or offer discounts when set quantities are ordered.

Products 


Product categories

Organize your products with hierarchical product categories. Order them by popularity and display different categories at different points of sale.



Product search

Quickly find products by name, barcode, or description with the built-in search function.



Units of measure

Sell your products with custom or preset units of measure and update your stock accordingly.



Multiple barcodes

Configure multiple barcodes for the same product with barcode nomenclatures.




Product variants

Sell different sizes, colors, or configurations of the same product with product variants.



Product availability

Decide whether or not a product appears available or out of stock at your point of sale.



Weight your product

Decide if a product must be weighted using an integrated scale.




Ship later

Sell products, arrange delayed delivery, and choose the desired shipment date.




Gift card

Sell gift cards of any amount with or without a validity date.



Your digital success starts with us.

Connect with our team today and let’s build innovative solutions that elevate your brand and drive measurable growth.

Collaborators & Endorsements 

We collaborate with reputable organizations committed to environmental stewardship and the advancement of sustainable, long-term solutions. 

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