This Odoo apps almost contain everything you need for Service Desk, Technical support team, Call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management apps. Website customer helpdesk support Ticketing System is used for give customer an interface where he/she can send support ticket request and attach documents from website.Support ticket will send by email to customer and admin. for Online ticketing system for customer support in Odoo Support. Also its allow to create invoice easily from the timesheet logged for the project issue/helpdesk support ticketing system. Customer can view their ticket from the website portal and easily see stage of the reported ticket also customer can communicate with help-desk support team from website communication option.
Website Support Ticket Configuration in Odoo
View Support Ticket To Public User/Login User in Odoo
Support Tickets On My Account in Odoo
View Support Ticket/Edit Support Ticket
Click on Edit Ticket button to edit already created support ticket. When you click on edit ticket button,It will redirect at back-end side to edit ticket in Odoo.
Send Message and Attachments From Website in Odoo.
After assigning support ticket, "Create Task" button will appear. By clicking button, Manager can create task from current support ticket in Odoo.
Escalate Team in Odoo
If you want to assign this ticket to higher level/parent team then you can use this button. After using this button help desk team and team leader will be change as per parent team. If you are in parent level then you can not escalate team.