Effective communication is the backbone of successful business operations, and Odoo19 takes a major leap forward with its revamped VoIP (Voice over IP) module. With a cleaner user interface, improved accessibility, and deeper integration, the VoIP app is no longer just a hidden feature—it’s a full-fledged module designed to make business calling easier, smarter, and more productive.
Enhanced User Interface for VoIP
Odoo19 introduces a refined UI for the VoIP module, offering a more intuitive experience for users. Instead of navigating through multiple menus, the VoIP app is now directly visible as an icon in the app dashboard and also available as a separate module. This makes it faster to access, reducing time wasted searching for the communication tool.
Functionality Example:
Imagine a sales rep jumping from CRM to VoIP with a single click—no interruptions, no lost time, just smooth communication built into the daily workflow.
Features:
- Modernized and user-friendly interface.
- VoIP app available as both an icon and a standalone module.
- Quick accessibility improves efficiency for customer-facing teams.
Integrated Payment Providers & Call History Management
Beyond UI upgrades, Odoo19 makes VoIP smarter with new functional enhancements. Businesses can now configure payment providers directly inside the VoIP module, enabling seamless billing for services. Additionally, the system provides call history management, allowing companies to track, review, and analyze communication logs in one place.
Functionality Example:
A support team can instantly pull up past call records to resolve customer disputes, while finance teams can ensure that billed services align with VoIP call usage—streamlining both customer service and back-office processes.
Features:
- Configure payment providers from the VoIP module.
- Built-in call history management for tracking and auditing.
- Stronger integration between communication and billing workflows.
Key Features of VoIP in Odoo19
- Enhanced and modernized user interface.
- VoIP app visible as both dashboard icon and separate module.
- Configure payment providers directly from the module.
- Manage and analyze call history seamlessly.
Summary
The VoIP module in Odoo19 has evolved into a powerful communication hub. From its enhanced UI to integrated billing and call history tools, it ensures that businesses can handle calls more effectively while connecting communication with core ERP functions. Companies adopting Odoo19 can expect:
- Faster access and better usability with an enhanced interface.
- Streamlined billing and payments directly within VoIP.
- Stronger tracking and accountability through call history management.
With these improvements, Odoo19 transforms VoIP from a simple calling tool into a strategic communication module that supports sales, support, and finance teams alike.
