🧲 1. Lead Creation from Discuss
Feature : Turning Chats into Business Opportunities
In Odoo19, the Discuss module becomes more actionable by allowing users to convert chat messages directly into CRM leads. No need to switch apps—important sales conversations in chats can instantly generate opportunities.
- Instant Conversion: Sales teams can capture potential deals from conversations without losing context.
- CRM Integration: Created leads automatically sync to the CRM pipeline with message history attached.
- Reduced Data Loss: Ensures no customer inquiry gets buried in chat history.
Summary: Discuss is no longer just a communication tool—it’s now a lead generation source, bridging conversations with sales execution.
📌 2. New Information & Activity Status
Feature : Visibility of What’s Happening, When
Odoo19 introduces activity and information status updates inside Discuss, helping users track the state of messages and related actions.
- Context Awareness: Users instantly know the follow-up status linked to a message.
- Task Alignment: Helps teams manage to-do’s, approvals, and follow-ups directly from chat.
- Efficient Tracking: Eliminates the need to open separate task or CRM windows to check progress.
Summary: This turns Discuss into a light project management companion, keeping users aligned on next steps without leaving the chat.
👥 3. User Roles in Discuss
Feature : Structured Communication Through Defined Permissions
Previously, all Discuss users had the same privileges within channels. Odoo19 introduces roles for users (e.g., Admin, Moderator, Participant, Guest), giving more control over conversations and governance.
- Granular Permissions: Decide who can post, moderate, or only view messages.
- Improved Governance: Prevents channel clutter and misuse.
- Better Security: Restricts sensitive conversations to specific roles.
Summary: User roles transform Discuss from a free-for-all chat into a structured collaboration space with clear boundaries.
🗂️ 4. Separate Tab for Channels
Feature : Clean Navigation for Busy Teams
In Odoo18, personal chats and group channels were mixed in a single list. Odoo19 now introduces a dedicated tab for channels, making it easier for teams to organize and focus.
- Clutter-Free: Personal DMs and team channels no longer overlap.
- Improved Productivity: Quickly find the right channel without scrolling through long chat lists.
- Scalable for Teams: Perfect for organizations with dozens of channels.
Summary: By separating chats and channels, Odoo19 makes Discuss cleaner, more professional, and easier to navigate, especially for large teams.
