Odoo Customer Support Executive
Ahmedabad,
GJ,
India
We are looking for a dedicated and customer-focused Odoo Customer Support Executive to join our support team. In this role, you will handle client queries, resolve functional and technical issues related to Odoo ERP, and ensure outstanding support experiences. You will work collaboratively with the consulting and development teams to maintain high levels of customer satisfaction.
Responsibilities
- Respond to customer queries via calls, tickets, emails, and chat
- Provide timely functional support for Odoo modules including CRM, Sales, Purchase, Inventory, Accounting, HRMS, etc.
- Diagnose and troubleshoot issues, document bugs, and coordinate with technical teams for resolution
- Assist in module setups, user configuration, and minor problem-solving
- Guide users on system features, best practices, and process improvements
- Track and update ticket status in the support system with detailed notes
- Maintain strong relationships with clients to ensure a positive support experience
- Escalate critical issues and follow up to ensure timely resolution
Must Have
- 1–3 years of experience in Odoo ERP support or IT customer support role
- Strong understanding of business workflows and Odoo functional concepts
- Excellent communication, analytical, and problem-solving skills
- Ability to manage multiple support cases efficiently
- Familiarity with ticketing systems and support documentation
- Customer-centric attitude and patience in handling queries
Nice to have
- Experience with Odoo Community & Enterprise editions
- Basic functional knowledge of SQL, Linux, or ERP integration
- Ability to conduct user training and demos confidently
- Previous experience in an Odoo Partner company is an advantage
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Real responsibilities and challenges in a fast evolving company
Browseinfo Odoo Gold Partner Company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
