Track, prioritize, and solve customer tickets
Organize your tickets the way you want with the amazing kanban view.
Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.
Multi Channels, Out-of-the-box.
Get in touch with your customers where they are
Optimized for productivity
SLAs, Automation, Templates, and Canned Responses.
Create your SLA rules and let Odoo take action automatically.
Automate emails or actions at different stages of ticket resolution.
Define dynamic email templates to automate the most common responses.
Escalate tickets to your manager in just a click.
Invite experts into a live discussion.
Use canned responses in live chat for instant answers.
Sell support contracts
Sell, renew, and upsell easily.
Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.
Provide smarter self-service
Built-in customer knowledge base.
Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket.
Develop a community around your product with the forum.
Allow customers to
close their tickets
Grant autonomy. Improve productivity.
Reduce the chance of error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.

Reward loyal customers
Keep the clients coming. Improve their shopping experience with loyalty programs: points, rewards, and gift cards. Handling a refund? Use the eWallet to bump up retention while keeping the clients happy.
Cross-channel selling
Click and collect. No more chaos between your selling channels. Allow clients to order online and pick up at the store. Preparation displays allows you to prepare large orders in advance.
All the features
All devices welcome
Odoo works like a charm across tablets, laptops, desktops, and industrial machines. Sync it with barcode scanners and scales.
Offline payments
Payments made offline are automatically synchronized when you are reconnected.
Loyalty programs
Create cross-platform reward programs to keep your customers coming back.
Integrated payments
Use cash, checks, credit cards and add other payment methods in a flash.
Multiple cashiers
Manage several cashier accounts and secure them with badges or PIN codes.
Flexible invoicing
Print invoices on the fly, send them via email or a QR code.
Overview
Intuitive display
One clear interface for a seamless service on any device.
Connect your devices
Connect barcode scanners, payment terminals, and cash registers to simplify your workflow.
Quick search
Find your customers and products with the built-in search features.
Browser support
Odoo POS is a web-based application and can be deployed on any device and OS running Chrome, Firefox, or Safari (such as Microsoft Windows, Apple OSX, Linux, Android, and iOS).
PC and tablet-compatible
Operate Odoo POS on PCs and tablets as well as industrial touch-screen terminals.
Offline mode
Keep working while offline. Your POS session can be closed offline without any loss of data.
Payments
Payment methods
Cash, checks, and credit card payment methods are available. More payment methods can be added if needed.
Credit/Debit cards
External payment terminals handle all electronic payments.
Bill splitting
A single order can be paid as a split payment between multiple parties and with separate payment methods.
Currency rounding
Prices and payments can be rounded to the smallest denomination of the currency.
Offline payments
Orders made offline are automatically synchronized when you are reconnected.
Invoicing
Generate and print invoices for your business customers.
B2B
Register your customer's VAT number and apply it to invoices.
Accounting
Payments are directly integrated into Odoo Accounting to make bookkeeping simple and reliable.
Customer tips
Supports customer tipping as an added amount or by converting change to a tip.
Checkout
Prices & discounts
Set customer prices or offer percentage-based discounts on either a single product or the entire order.
Parallel orders
Put orders aside and process multiple orders at the same time.
Customized receipts
Advertise your current promotions, hours of operation, and upcoming events on your printed receipts.
Weighting at the counter
Calculate product weight during checkout with the electronic scale integration.
Multi-step checkout
Order your products at one point of sale and pay at another one.
Sell on the move
With iPad and Android tablet support, sell anywhere within your store.
Dynamic barcodes
Embed price, weight, and loyalty programs directly into your barcodes.
Store management
Order history
View all past orders. Search them by customer, product, cashier, or date.
Daily sales
Keep track of daily sales and totals for every payment type.
Cashier accounts
Manage multiple cashier accounts and secure them with badges or pin codes.
Cash flows
Monitor cash register adjustments and easily verify cash content at the end of the day.
Stock & Inventory
Monitor your stock in real-time, manage your inventory across all locations, and review shipments with the Odoo stock integration.
Franchises
Pre-configure your franchise stores, overview their sales, and centrally manage their stock and accounting.
Self-service
From the kiosk or their smartphone, your customers can do everything themselves, from order to payment.
Preparation display
Know from your tablet which order must be prepared and when.
Customer loyalty
Frontend customer registration
Identify your customers by registering their email and contact address, allowing you to keep track of individual sales.
Identify customers
Look up your customers with the built-in search feature or identify them with a barcode printed on their loyalty card.
Customer discounts
Create and offer discounts to retain customers and increase your revenue. Discounts can be permanent, time-limited, or seasonal.
Loyalty cards
Reward your customers with loyalty points and exchange them for gifts or discounts. Points can be earned by product, order, or sale amount.
eWallet
Credit your eWallet via top-up or product refund. Bump up retention while keeping your clients happy.
Pricelists
Use pricelists to adjust product prices automatically (eat-in or takeaway). Set POS-specific prices, create temporary discounts, reward specific customers, or offer discounts when set quantities are ordered.
Products
Product categories
Organize your products with hierarchical product categories. Order them by popularity and display different categories at different points of sale.
Product search
Quickly find products by name, barcode, or description with the built-in search function.
Units of measure
Sell your products with custom or preset units of measure and update your stock accordingly.
Multiple barcodes
Configure multiple barcodes for the same product with barcode nomenclatures.
Product variants
Sell different sizes, colors, or configurations of the same product with product variants.
Product availability
Decide whether or not a product appears available or out of stock at your point of sale.
Weight your product
Decide if a product must be weighted using an integrated scale.
Ship later
Sell products, arrange delayed delivery, and choose the desired shipment date.
Gift card
Sell gift cards of any amount with or without a validity date.
Your digital success starts with us.
Connect with our team today and let’s build innovative solutions that elevate your brand and drive measurable growth.
Collaborators & Endorsements
We collaborate with reputable organizations committed to environmental stewardship and the advancement of sustainable, long-term solutions.
FAQs
Odoo Helpdesk is a module that helps businesses manage customer support tickets and service requests.
It allows you to create tickets, assign them to teams, track progress, and resolve customer issues.
Yes, Odoo Helpdesk supports automated ticket assignment and actions.
Yes, it is useful for any business that provides customer support.
Yes, you can monitor ticket progress from creation to resolution.
Yes, it integrates with CRM, Website, and other Odoo apps.
