A point of sale
you can depend on
Odoo Live Chat is the perfect solution to provide efficient and real-time support to your website visitors, ensuring an outstanding customer support experience no matter who you are talking to.
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Answer questions,
nurture leads, and solve problems instantly
With its user-friendly interface and robust features, Odoo Live Chat empowers your team to engage with website visitors, address queries, and nurture leads in real time. Whether you're looking to boost customer satisfaction or enhance your team's efficiency, Odoo Live Chat is the solution that bridges the gap between you and your audience, fostering meaningful connections at every click.
Never miss a message again
Receive notifications and open a chat window no matter what Odoo app you are working in. Your conversations follow you across the database so you will never miss a chance to connect.
Help is just a click away
Turn conversations into support tickets instantly without losing track of the important details. When a live chat operator runs into an issue that requires some investigation, they can create a Helpdesk ticket right from the chat window. And that entire chat history? It moves right over with the new ticket.
Turn “visitor” into “customer”
Convert website visitors into potential sales with just a few keystrokes. As a visitor engages with your website, the live chat enables instant communication, allowing your team to promptly address inquiries and provide personalized assistance. These interactions can then be captured and transformed into leads within the CRM app, ensuring no potential business opportunity slips through the cracks.
Meet Chatbot, your new teammate
From creating Helpdesk tickets to answering customer questions, the Odoo Chatbot is poised to be your most versatile employee! This intelligent virtual assistant is designed to provide instant responses and support round-the-clock. Say goodbye to long response times and hello to efficient automation!
All the features
Canned responses
Replace frequently used messages with simple shortcuts.
3rd Party Integration
Enable Live Chat on a website created outside of Odoo in just a few simple steps.
Search for tickets
Look for existing Helpdesk tickets matching a customer issue without leaving the chat window.
Rate and analyze performance
Use customer feedback to monitor satisfaction and team performance.
Multi channel management
Create multiple channels to customize conversations depending on the area of your website, or to manage requests for different teams.
Send chat requests
Initiate conversations with website visitors in real time, based on their browsing activity.
Channels
Multi channels
Create multiple Live Chat channels to manage different aspects of your business or website. Assign a channel to cover a specific need, such as customer support or lead generation, or an area of the website, such as events or recruitment.
Customizations
Customize the Live Chat channel button and window with color and content defaults to best match the branding and voice of your company.
Widget
Live Chat can be added to an Odoo website through a simple integration, but can also be added to a third-party (non-Odoo) website with an embeddable website widget.
Visitor info
Send Chat Requests
View a list of current website visitors and send a personalized chat request.
Recent Page/Product Views
See a list of the most recent pages and products a site visitor has viewed in order to have a better understanding of their needs and experience. Also see the number of times the visitor has been to the site.
Reports
Sessions History
Access a detailed history of every Live Chat conversation, including transcript, participants, date, duration, ratings, and more.
Sessions Statistics
Track the rate of conversation interaction, duration, success, and more. Use a variety of measures including “Session not Rated”, “Is Visitor Anonymous”, and “Visitor is Happy” to customize the report.
Operator Analysis
Measure the participation and performance of Live Chat agents, including the number of conversations they participated in, the length of time they took to respond, and the duration of each conversation.
Customer Ratings
View customer ratings from Live Chat conversations, including any comments provided. View the transcript of the conversation in just one click.
Canned responses
Create customized, pre-configured substitutions that allow users to replace shortcut entries in place of longer, well-thought out responses to some of the most common questions and comments.
Chatbots
Leads
Create a lead in the CRM application using information from a conversation.
Tickets
Create a support ticket in the Helpdesk application based on information from a conversation.
Ticket History
Search through the existing tickets in the Helpdesk application.
History
Generate a list of the most recent pages the visitor has viewed on the website (up to 15).
Help
Display an informative message that includes the potential entry types an operator can make.
Leave
Automatically exit the conversation. This command does not cause the customer to be removed from the conversation, nor does it automatically end the conversation.
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Connect with our team today and let’s build innovative solutions that elevate your brand and drive measurable growth.
Collaborators & Endorsements
We collaborate with reputable organizations committed to environmental stewardship and the advancement of sustainable, long-term solutions.
FAQs
Odoo Live Chat is a module that allows businesses to communicate with website visitors in real-time.
It enables instant messaging between visitors and support agents through a chat widget.
Yes, it helps collect visitor information and convert them into leads.
Yes, it improves customer engagement and support efficiency.
Yes, it integrates with CRM to manage leads and conversations.
Yes, it can be added as a chat widget on your website.
